If you're having issues the first thing you should do is to reboot your router, modem and computer/device. Rebooting is the first step of troubleshooting, even if everything seems to be working fine without connecting to the VPN.
If you use a separate modem and router, try bypassing your router to connect to the modem directly. If it works, then you know the issue is caused by your router. Sometimes routers will have settings that can affect your connection, such as a firewall.
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Does your VPN protect me against malware, spyware, viruses?
No. Such protection requires traffic inspection on VPN servers using anti-malware/virus/etc...
Why are speeds slower when using a VPN?
Using VPN servers will always have an effect on internet traffic speeds. There are a few reasons...
Things that can effect my test results when performing a speed test at www.speedtest.net ?
If you feel that your speed when connected to our VPN is slow, we encourage you to take a speed...
Why some countries are detected incorrectly?
There are Geolocation or GeoIP services on the Internet, such as http://www.whatismyip.com/,...
If my IP address is dynamic, can I use AnonymousVPN?
Yes, you can.