If you're having issues the first thing you should do is to reboot your router, modem and computer/device. Rebooting is the first step of troubleshooting, even if everything seems to be working fine without connecting to the VPN.
If you use a separate modem and router, try bypassing your router to connect to the modem directly. If it works, then you know the issue is caused by your router. Sometimes routers will have settings that can affect your connection, such as a firewall.
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Is there any bandwidth / speed limit?
We do not limit the bandwidth but we worry about super "heavy" users that can harm our server...
What is the Difference Between PPTP, L2TP and Open VPN
PPTP (Point-to-Point Tunneling Protocol) is lower level encryption method compared to L2TP and...
Your server keeps logs?
We do not keep any traffic log, we have a strict no-logs policy. Privacy is our first, middle and...
Does AnonymousVPN work with my Personal Firewall Software?
No. Generally we do not recommend using any third party firewall software. Windows (since XP...
What is Kill-Switch?
VPN conceals your original IP address. When you connect to the Internet through a VPN...