General Troubleshooting

If you're having issues the first thing you should do is to reboot your router, modem and computer/device. Rebooting is the first step of troubleshooting, even if everything seems to be working fine without connecting to the VPN.
If you use a separate modem and router, try bypassing your router to connect to the modem directly. If it works, then you know the issue is caused by your router. Sometimes routers will have settings that can affect your connection, such as a firewall.
  • 38 istifadəçi bunu faydalı hesab edir
Bu cavab sizə kömək etdi?

Uyğun məqalələr

Setting up AnonymousVPN on the router

In order to setup AnonymousVPN on the router, please download an archive from...

How to use?

Simply download and install an application for your platform:Windows:...

Things that can effect my test results when performing a speed test at www.speedtest.net ?

If you feel that your speed when connected to our VPN is slow, we encourage you to take a speed...

Does your VPN protect me against malware, spyware, viruses?

No. Such protection requires traffic inspection on VPN servers using anti-malware/virus/etc...