General Troubleshooting

If you're having issues the first thing you should do is to reboot your router, modem and computer/device. Rebooting is the first step of troubleshooting, even if everything seems to be working fine without connecting to the VPN.
If you use a separate modem and router, try bypassing your router to connect to the modem directly. If it works, then you know the issue is caused by your router. Sometimes routers will have settings that can affect your connection, such as a firewall.
  • 38 användare blev hjälpta av detta svar
Hjälpte svaret dig?

Relaterade artiklar

Setting up AnonymousVPN on the router

In order to setup AnonymousVPN on the router, please download an archive from...

How many devices I can use VPN on?

You can use AnonymousVPN service on as many devices as you wish.We don't restrict that number of...

What does an ISP know when I connect to AnonymousVPN?

Your ISP will see that you are connected to a remote VPN server, and that the connection is safe...

Is there any bandwidth / speed limit?

We do not limit the bandwidth but we worry about super "heavy" users that can harm our server...

What to do if I get a message saying that the TAP-Win 32 Adapter V9 install fails?

You can download the latest version of TAP: - Windows XP Download  - Windows 7 and above Download...