General Troubleshooting

If you're having issues the first thing you should do is to reboot your router, modem and computer/device. Rebooting is the first step of troubleshooting, even if everything seems to be working fine without connecting to the VPN.
If you use a separate modem and router, try bypassing your router to connect to the modem directly. If it works, then you know the issue is caused by your router. Sometimes routers will have settings that can affect your connection, such as a firewall.
  • 38 Utilizadores acharam útil
Esta resposta foi útil?

Artigos Relacionados

Your server keeps logs?

We do not keep any traffic log, we have a strict no-logs policy. Privacy is our first, middle and...

Is there any bandwidth / speed limit?

We do not limit the bandwidth but we worry about super "heavy" users that can harm our server...

What is Kill-Switch?

VPN conceals your original IP address. When you connect to the Internet through a VPN...

Why some countries are detected incorrectly?

There are Geolocation or GeoIP services on the Internet, such as http://www.whatismyip.com/,...