General Troubleshooting

If you're having issues the first thing you should do is to reboot your router, modem and computer/device. Rebooting is the first step of troubleshooting, even if everything seems to be working fine without connecting to the VPN.
If you use a separate modem and router, try bypassing your router to connect to the modem directly. If it works, then you know the issue is caused by your router. Sometimes routers will have settings that can affect your connection, such as a firewall.
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How many devices I can use VPN on?

You can use AnonymousVPN service on as many devices as you wish.We don't restrict that number of...

Does AnonymousVPN work with my Personal Firewall Software?

No. Generally we do not recommend using any third party firewall software. Windows (since XP...

How does it work?

A VPN, or virtual private network, creates a connection between your computer and one of our...

Setting up AnonymousVPN on the router

In order to setup AnonymousVPN on the router, please download an archive from...