Knowledgebase

General Troubleshooting

If you're having issues the first thing you should do is to reboot your router, modem and computer/device. Rebooting is the first step of troubleshooting, even if everything seems to be working fine without connecting to the VPN.
If you use a separate modem and router, try bypassing your router to connect to the modem directly. If it works, then you know the issue is caused by your router. Sometimes routers will have settings that can affect your connection, such as a firewall.

Was this answer helpful?

 Print this Article

Also Read

If my IP address is dynamic, can I use AnonymousVPN?

Yes, you can.

What to do if I get a message saying that the TAP-Win 32 Adapter V9 install fails?

You can download the latest version of TAP: - Windows XP Download  - Windows 7 and above Download...

How to use AnonymousVPN on iOS?

Simple way in few steps to use AnonymousVPN on iOS:1. Download and install OpenVPN Connect...

What does an ISP know when I connect to AnonymousVPN?

Your ISP will see that you are connected to a remote VPN server, and that the connection is safe...

Things that can effect my test results when performing a speed test at www.speedtest.net ?

If you feel that your speed when connected to our VPN is slow, we encourage you to take a speed...